Unit 9: The post office - Writing
1. Unit 9 Writing Task 1
Work with a partner. Imagine that you have been using some of the services provided by Thanh Ba Post Office (you have learnt about this post office in Reading section). Discuss the things that may make you satisfied (or dissatisfied) with the services there. The ideas below might be useful to you. (Làm việc với một bạn cùng học. Hãy tưởng tượng rằng bạn đã được sử dụng một số dịch vụ Bưu điện Thanh Ba cung cấp (bạn đã học về bưu điện này trong phần Reading). Thảo luận về những điều mà có thể làm cho bạn hài lòng (không hài lòng) với các dịch vụ có. Những ý tưởng dưới đây có thể có ích cho bạn.)
The opening hours of the post office (Giờ mở cửa bưu điện)
- too late/too early (quá trễ/ quá sớm)
The quality of the equipment (Chất lượng trang thiết bị)
- good/bad/poor quality/need preparing...(tốt/ kém/ tồi/ cần sửa chữa...)
The security conditions of the post office (Điều kiện an ninh của bưu điện)
- good/poor security condition/ no one to keep motorbike or bicycles...(Điều kiện tốt/kém/không ai trông coi xe cộ)
The attitude of the staff (Thái độ của nhân viên)
- polite/helpful/rude/arrogant (lịch sự/ hữu ích/ khiếm nhã/ ngạo mạn)
The prices of the services (Giá cả của dịch vụ)
- low/ high/ reasonable...(thấp/ cao/ hợp lý...)
The punctuality of delivery of letters and newspapers (Tính đúng giờ của việc giao nhận thư và báo)
- always/never punctual/sometimes late/letters and newspapers are lost... (luôn luôn/không bao giờ đúng giờ/ đôi khi muộn/ thư và báo bị thất lạc
Guide to answer
- The opening hours of the post office
It is too early when closing at 9 p.m. It would be much better if the post office opened until 11 p.m so that customers can have access to the services.
- The quality of the equipment
Thanh Ba Post Office is a well-equipped and reliable address for the postal and telecommunication needs.
- The security conditions of the post office
The parking area of Thanh Ba Post Office is not a good and security place. Although the parking area is large, it has no security-guards.
- The attitude of the staff
The staff are always helpful and polite to the customers.
2. Unit 9 Writing Task 2
After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighborhood to write letters to him describing the quality of the services they have received. Write such a letter, using the ideas you discussed in he Task 1. (Sau một năm hoạt động, Giám đốc Bưu điện Thanh Ba đã mời cư dân trong khu phố viết thư cho ông ấy mô tả chất lượng của các dịch vụ mà họ đã nhận được. Viết một bức thư như vậy, bằng cách sử dụng những ý tưởng mà bạn đã thảo luận trong Task 1.)
Guide to answer
Letter 1
Dear Sir,
I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for customers to express their satisfaction or dissatisfaction towards the post office services. Like many other customers, I find your post office a well equipped and reliable address.
Firstly, I'm impressed by your spacious place for transaction, the seats are clean. Nine telephone boxes are always available so customers do not have to wait to make their call. More interestingly. I am satisfied with the price of the services. Although the packing area is large, it has no security guards and I sometimes feel insecure when leaving my motorbike there.
And the last point I would like to comment on is the opening hours of the post office. I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services. I know that you and your staff have done so far for the developmem of the post office.
This letter is written in the hope that your post office will be a better place.
Your faithfully,
Le Hoa
Letter 2
Dear Sir,
I have lived here for five years and during this time I have used most of the services of Thanh Ba post office. Now I am writing to show you my opinions of these services. The staff here are very helpful and polite. They are willing to help when we need. The prices of the services here are quite reasonable, so most people in our neighborhood use the services here. However, there are still some matters. The equipment in the post office needs upgrading. Sometimes I needed to fax an urgent document but it was impossible because the fax machine was out of order. Moreover, the delivery of newspapers is never punctual. One more thing I want to mention is that the security conditions of the post office are not very good. There used to be property loss here.
I am writing in the hope that these matters will be improved. If so, I believe more and more people will go to Thanh Ba post office.
Yours faithfully,
Nguyen Thanh
Rearrage the order of the letter about the quality of the services which the neighbourhood wrote to the director of Thanh Ba Post Office.
Dear Sir,
- I know that making everyone satisfied is a hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be a better place.
- Like any other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. I am impressed by your spacious place for transaction. The seats in the lobby are pretty and always clean. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.
- I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office's services.
- However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there. Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services.
Your fairfully,
Hoa Binh
Key
3-2-4-1
Dear Sir,
I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office's services.
Like any other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. I am impressed by your spacious place for transaction. The seats in the lobby are pretty and always clean. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.
However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there. Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services.
I know that making everyone satisfied is a hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be a better place.
Your fairthfully,
Hoa Binh
1. Unit 9 Writing Task 1
Work with a partner. Imagine that you have been using some of the services provided by Thanh Ba Post Office (you have learnt about this post office in Reading section). Discuss the things that may make you satisfied (or dissatisfied) with the services there. The ideas below might be useful to you. (Làm việc với một bạn cùng học. Hãy tưởng tượng rằng bạn đã được sử dụng một số dịch vụ Bưu điện Thanh Ba cung cấp (bạn đã học về bưu điện này trong phần Reading). Thảo luận về những điều mà có thể làm cho bạn hài lòng (không hài lòng) với các dịch vụ có. Những ý tưởng dưới đây có thể có ích cho bạn.)
The opening hours of the post office (Giờ mở cửa bưu điện)
- too late/too early (quá trễ/ quá sớm)
The quality of the equipment (Chất lượng trang thiết bị)
- good/bad/poor quality/need preparing...(tốt/ kém/ tồi/ cần sửa chữa...)
The security conditions of the post office (Điều kiện an ninh của bưu điện)
- good/poor security condition/ no one to keep motorbike or bicycles...(Điều kiện tốt/kém/không ai trông coi xe cộ)
The attitude of the staff (Thái độ của nhân viên)
- polite/helpful/rude/arrogant (lịch sự/ hữu ích/ khiếm nhã/ ngạo mạn)
The prices of the services (Giá cả của dịch vụ)
- low/ high/ reasonable...(thấp/ cao/ hợp lý...)
The punctuality of delivery of letters and newspapers (Tính đúng giờ của việc giao nhận thư và báo)
- always/never punctual/sometimes late/letters and newspapers are lost... (luôn luôn/không bao giờ đúng giờ/ đôi khi muộn/ thư và báo bị thất lạc
Guide to answer
- The opening hours of the post office
It is too early when closing at 9 p.m. It would be much better if the post office opened until 11 p.m so that customers can have access to the services.
- The quality of the equipment
Thanh Ba Post Office is a well-equipped and reliable address for the postal and telecommunication needs.
- The security conditions of the post office
The parking area of Thanh Ba Post Office is not a good and security place. Although the parking area is large, it has no security-guards.
- The attitude of the staff
The staff are always helpful and polite to the customers.
2. Unit 9 Writing Task 2
After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighborhood to write letters to him describing the quality of the services they have received. Write such a letter, using the ideas you discussed in he Task 1. (Sau một năm hoạt động, Giám đốc Bưu điện Thanh Ba đã mời cư dân trong khu phố viết thư cho ông ấy mô tả chất lượng của các dịch vụ mà họ đã nhận được. Viết một bức thư như vậy, bằng cách sử dụng những ý tưởng mà bạn đã thảo luận trong Task 1.)
Guide to answer
Letter 1
Dear Sir,
I have been using the services provided by Thanh Ba Post Office for years and I am in response to your call for customers to express their satisfaction or dissatisfaction towards the post office services. Like many other customers, I find your post office a well equipped and reliable address.
Firstly, I'm impressed by your spacious place for transaction, the seats are clean. Nine telephone boxes are always available so customers do not have to wait to make their call. More interestingly. I am satisfied with the price of the services. Although the packing area is large, it has no security guards and I sometimes feel insecure when leaving my motorbike there.
And the last point I would like to comment on is the opening hours of the post office. I think it would be better if the post office opens until 11 p.m so that customers can have more access to your services. I know that you and your staff have done so far for the developmem of the post office.
This letter is written in the hope that your post office will be a better place.
Your faithfully,
Le Hoa
Letter 2
Dear Sir,
I have lived here for five years and during this time I have used most of the services of Thanh Ba post office. Now I am writing to show you my opinions of these services. The staff here are very helpful and polite. They are willing to help when we need. The prices of the services here are quite reasonable, so most people in our neighborhood use the services here. However, there are still some matters. The equipment in the post office needs upgrading. Sometimes I needed to fax an urgent document but it was impossible because the fax machine was out of order. Moreover, the delivery of newspapers is never punctual. One more thing I want to mention is that the security conditions of the post office are not very good. There used to be property loss here.
I am writing in the hope that these matters will be improved. If so, I believe more and more people will go to Thanh Ba post office.
Yours faithfully,
Nguyen Thanh
Rearrage the order of the letter about the quality of the services which the neighbourhood wrote to the director of Thanh Ba Post Office.
Dear Sir,
- I know that making everyone satisfied is a hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be a better place.
- Like any other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. I am impressed by your spacious place for transaction. The seats in the lobby are pretty and always clean. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.
- I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office's services.
- However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there. Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services.
Your fairfully,
Hoa Binh
Key
3-2-4-1
Dear Sir,
I have been using the serrvices provided by Thanh Ba Post Office for years and I am writing in response to your call for customers to express their satisfaction or dissatisfaction towards the post office's services.
Like any other customers, I find your post office a well-equipped and reliable address for our postal and telecommunication needs. I am impressed by your spacious place for transaction. The seats in the lobby are pretty and always clean. The fax machines are always in good working condition and my colleagues in Ho Chi Minh City have no complaints about the quality of the documents I send them.
However, there are some minor drawbacks that need mentioning here. Although the parking area is large, it has no security guards and sometimes feel insecure when leaving my motorcycle there. Moreover, it would be much better if the post office opens until 11 p.m so that customers can have more access to your services.
I know that making everyone satisfied is a hard work and sometimes seems impossible. What you and your staff have done so far for the development of the post office is encouraging and this letter is written in the hope that your post office will be a better place.
Your fairthfully,
Hoa Binh